Free return eligibility: Do I have to pay to return an item?Updated a month ago

Free return eligibility: Do I have to pay to return an item?

We offer free returns for all shoppers from the continental US, provincial Canada, the United Kingdom and Europe who's order items are both within 30-days of reception > and comply with the following free return eligibility guidelines:

• First return: Your returned item must be your first return with ECARPETGALLERY. If this isn’t your first return, any following return items will be subject to a restocking fee.
• Single item: Your free return is eligible on a single item. If you wish to return multiple items from the same order, you will be charged a restocking fee for the other items being returned.
• Geographic Limitations: You are returning from the United States, Canada, The United Kingdom or Europe. Returns originating from the following locations will require the return cost to be covered by the customer: Alaska, Hawaii, Guam, Puerto Rico, Yukon, Northwest Territories, Nunavut.
• Sizing: *Oversized rugs (12'0" x 15'0" (366 x 457cm) and larger)) do not qualify for free returns and will automatically incur a restocking fee*.

Should your item not be eligible for a free return based on the eligibility outlined above, there will be a restocking fee for the return at the customer's expense. The restocking fee is determined based on 20% of the item’s price (before applicable taxes) or $80.00 maximum charge. For example: A purchase of a $300.00 item will incur a restocking fee of $60.00 and a purchase of a $1000.00 item will incur a restocking fee of $80.00). *This maximum does not apply to the 20% item price determination for returns of any Oversized Rugs as the shipping & restocking undertakings are a function of these particular items' exceptional weight. Returns of all oversized rugs (by definition, above), will be subject to a flat restocking fee of $250.00.

As per our Return policy > the following items are non-returnable, non-exchangeable and non-refundable, free or otherwise:

• *Sale Rugs
• Rug Pads (Bought either individually or as an add-on option to your Rug purchase)

*Sale items include Clearance Rugs and Flash Sale rugs. Regular-priced items purchased with a discount code or during a site-wide promotion are not considered Sale items and are subject to the same return policy as full-priced items. 

Customers are responsible for ensuring they have read and understand the return eligibility of the items in their order prior to purchase.