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Do I have to pay to return an item?Updated 8 days ago

Do I have to pay to return an item?

We offer free returns for all shoppers from the US, Canada and Europe who's order items are within 30-days of reception > and comply with the following free return eligibility guidelines outlined below:

  • First return: Your returned item must be your first return with ECARPETGALLERY. If this isn’t your first return, any following return items will be subject to a restocking fee.
  • Single item: Your free return is eligible on a single item. If you wish to return multiple items from the same order, you will be charged a restocking fee for the other items being returned.
  • Geographic Limitations: You are returning from the United States, Canada, The United Kingdom or Europe. Returns originating from the following locations will require the return cost to be covered by the customer: Alaska, Hawaii, Guam, Puerto Rico, Yukon, Northwest Territories, Nunavut.
  • Sizing: Oversized rugs (12'0" x 15'0" (366 x 457cm) and larger)do not qualify for free returns and will automatically incur a restocking fee*.

Should your item not be eligible for a free return based on the eligibility outlined above, there will be a restocking fee for the return at the customer's expense. The restocking fee is determined based on 20% of the item’s price (before applicable taxes) or $80.00 maximum charge. For example: A purchase of a $300.00 item will incur a restocking fee of $60.00 and a purchase of a $1000.00 item will incur a restocking fee of $80.00). *This maximum does not apply to the 20% item price determination for returns of any Oversized Rugs as the shipping & restocking undertakings are a function of these particular items' exceptional weight.

All below items are non-returnable and non-refundable, free or otherwise:

  • *Sale items are final sale — returns or exchanges will not be accepted.
  • Rug Pads (Bought either individually or as an add-on option to your Rug purchase)

*Sale items include Clearance Rugs, Rugs Under 200, Rugs Under 300 and Flash Sale rugs. Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items. 

Customers are responsible for ensuring they have read and understand the return eligibility of the items in their order prior to purchase.

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