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Information about our return policies
Shopping with us from the UK or Europe? See Return Policy here >. Customers have 30 days from reception of their order (delivery date or pick-up date) to ship the item(s) back to ECARPETGALLERY. Ex: You received your order on March 15. The return ite
We offer free returns for all shoppers from the continental US, provincial Canada, the United Kingdom and Europe who's order items are both within 30-days of reception > and comply with the following free return eligibility guidelines:. Should your i
Shopping with us from the US or Canada? See Return Policy here >. Customers have 30 days from reception of their order (delivery date or pick-up date) to ship the item(s) back to ECARPETGALLERY. Ex: You received your order on March 15. The return ite
We offer free returns for all shoppers from the continental US, provincial Canada, the United Kingdom and Europe who's order items are both within 30-days of reception > and comply with the following free return eligibility guidelines:. Should your i
To initiate a return, please reach out via our Contact form > with a brief reason for return as well as your order number and the SKU of the item you wish you return (*For most efficient handling, we ask please that you do not open multiple requests
Maybe it's the color. Maybe it's the sizing; We understand sometimes things don't work out how we expected. If your item is eligible for return as per our Return Policy [CA, US] >, Return Policy [UK, EU] >, you can initiate a return request via our C
If your recent purchase doesn't work out, we would be more than happy to help find you a replacement that better suits your needs. Provided that your item falls within the stipulations of our Return Policy >, we will apply the credit from your return
Once your return has been sent back to us, please allow up 5-10 business days for the return shipment to:. Pending acceptance of the return by our team, a refund will be issued by us. You will be informed of our issuing of your refund via email confi
Our quality team checks all rugs to make sure they're up to the highest best standard before we send it out to you. In the rare instance we’ve missed something, sent you the wrong item, or experience a quality issue, we strongly suggest notifying us
If you return one rug from an original order of two rugs that received the ‘Buy 2 Get 10% Off’ promotion then your refund amount will account for the full price of the rug you kept. This will be seen as an “Adjustment Fee” on your refund statement as