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Returns & Exchanges

Information about our return policies

Can I return my purchase if it doesn’t suit my space?

Yes. If your rug is eligible for a return (see our Return Policy here >), it must be returned within 30 days of the date you received it. All items will be inspected upon return. Ineligible items for return:

What is your return policy?

You have up to 30 days from reception of your order to exchange your rug or request a refund. Once you have requested a return, you have 7 days to ship your rug(s). If you do not ship your return within 7 days from the return request date, your order

How do I return an item?

Please reach out via our Contact form > to initiate a return. Or, if you happen to be in or around the Montreal area, you can drop off your return in-store at 5700 St-Patrick St, H4E 4N7. Similarly, please coordinate any in-store dropoff with someone

Do I have to pay to return an item?

We offer free returns for all customers in the US, Canada and Europe. To qualify for a free return:. Should your item not be eligible for a free return, then you will be charged a restocking fee for the return. The restocking fee is determined based

Which items are not eligible for free returns?

The following products or orders can be returned (provided they meet all criteria of our Return Policy >), at specified customer costs outlined below:

How long does it take to process a return?

Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed. You can expect the refund to appear on your bank or credit card statement within 3-5 business days after the return has been processed

Do you offer exchanges?

Yes we do offer exchanges. Please reach out via our Contact form or call 1-(888)-466-6869 and we can help you out.

What should I do if I receive a damaged or defective rug or my order is missing an item?

Our quality team checks your rug(s) to make sure it’s up to the very best standards before we send it to you. But if we’ve missed something or sent you the wrong item, just let us know within 7 days. It really helps if you send us a few photos of the

What happens if I return a rug from an order that had the BUY 2 GET 10% OFF promotion applied?

If you return one rug from an original order of two rugs that received the ‘Buy 2 Get 10% Off’ promotion then your refund amount will account for the full price of the rug you kept. This will be seen as an “Adjustment Fee” on your refund statement as