Can I return my purchase if it doesn’t suit my space?Updated 10 days ago

Can I return my purchase if it doesn’t suit my space?

Maybe it's the color. Maybe it's the sizing; We understand sometimes things don't work out how we expected. If your item is eligible for return as per our Return Policy > , you can initiate a return request via our Contact Form >. As a general guideline, in order to adhere to the 30-day return window, we suggest that a request for return or exchange be initiated with a member of our team within 14 days of receipt of your order, to allow adequate time for your preparation of the return package and our creation of the return label.

All items within the 30-day window are eligible for return, with the following exceptions:

• *Sale items are final sale — returns or exchanges will not be accepted.
• Rug Pads (Bought either individually or as an add-on option to your Rug purchase)

*Sale items include Clearance Rugs, Rugs Under 200, Rugs Under 300 and Flash Sale rugs. Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items. 

For Free Return eligibility criteria, see here >