Which items are not eligible for free returns?Updated 3 days ago

Which items are not eligible for free returns?

The following products or orders can be returned (provided they meet all criteria of our Return Policy >), at specified costs to the customer, outlined below:

• Oversized rugs (12'0" x 15'0" (366 x 457cm) and larger)) are subject to an automatic restocking fee as the restocking undertakings are a function of these particular items' exceptional weight. The restocking fee is determined based on 20% of the item’s price (before applicable taxes) for returns of all oversized rugs. 
• Returns originating from Alaska, Hawaii, Guam, Puerto Rico, Yukon, Northwest Territories or Nunavut will require the return cost to be covered by the customer.
  
  

All below items are non-returnable and non-refundable, free or otherwise:

• *Sale items are final sale — returns or exchanges will not be accepted.
• Rug Pads (Bought either individually or as an add-on option to your Rug purchase)

*Sale items include Clearance Rugs, Rugs Under 200, Rugs Under 300 and Flash Sale rugs. Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items. 

Customers are responsible for ensuring they have read and understand the return eligibility of the items in their order prior to purchase.