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Rug Care

Helpful tips on how to properly care for your handmade rug

Do you offer rug cleaning services?

Yes, we offer professional cleaning services for your handmade rug. Our wash and repair team will work with you to build a custom wash plan best suited to the individual needs of your rug. We use only certified green cleaning products that are hypoal

How do I clean my rug?

Rugs should be vacuumed regularly to remove deeply embedded dirt and prolong the life of your carpet. We recommend vacuuming your rug on a low power setting once a week, especially in the first month. It is important to be careful when vacuuming arou

What do I do if I spill on my rug?

Treat any spills by blotting with a dry cloth, and use a common wool cleaning detergent to remove stains. Avoid rubbing or stroking as this can set the stain deeper into the rug. We recommend scraping solids with a blunt knife or a spoon. For hard-to

How do I remove creases from my rug?

Creases are simply a product of the rug being folded against its weight while packaged and in transit - no worries! This is not a defect of your new rug. To help speed up the alleviation of the ripple, you can lay some heavy books on the rug to help

What is the best way to store my rug?

The best way to store a rug is to roll it tightly and wrap it, which will result in a longer life expectancy. To prepare your rug for storage, we recommend the following steps:

Rug Shedding

Rug shedding is an entirely normal and natural result of handcrafted construction which will diminish with proper care, typically within 3-6 months. Regular vacuuming will remove any loose threads for good. It is important to clip these loose ends wi