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Frequently Asked

We've tried to cover all common queries

Do you have a retail store to come shop at?

We are a predominantly eCommerce business serving all your rug-related needs across Canada, United States of America, United Kingdom and Europe. Our Headquarters based in Montreal at 5700 Rue St-Patrick is home to our Corporate Offices. We are happy

Are your rugs, carpets and kilims new or used?

Our ever-growing inventory consists of a mixture of semi-antique, vintage and newly-woven rugs. All semi-antique and vintage rugs are professionally cleaned and restored as needed. Natural imperfections, or 'unique charms' are inherent in these handc

Is this rug available?

If the rug you are interested is listed on the website, it is available! The exceptions to this may include a link you have saved to a Product page that may have since been purchased. You may verify the availability of any product on our website on t

I see this piece has sold out – when will you be getting more?

Many of our rugs are one-off pieces that we have carefully chosen for their unique character, so once sold we cannot re-source the exact same piece again. We do, however, have an extensive collection of 30,000+ carpets, many of which come in similar

Can you get a certain rug in another size?

You will find that our extensive rug collection is mainly comprised of unique and one-of-a-kind pieces. If you happen to find a rug that you love but wish for it in another size, please let us know. We cannot guarantee that we will find that exact pi

Can I be sure that the colors of the rug photographed will be the same in person?

We do our best in the studio to make sure that rug colors are as accurately represented as possible and have professionally set up lighting to best match natural daylight. We do advise shoppers to refer to the close-up product images (images 5-9) for

Can I order a swatch?

Unfortunately, we do not offer swatches. This is due to the truly custom nature of our rug collections which consist of one-of-a-kind vintage and new woven carpets. If you wish to get a better idea of a rug’s color, pattern or texture, reach out via

Is it normal for my new rug to shed?

With new wool rugs, shedding of loose fibres is normal and a natural result of being handcrafted. Many new rugs woven in India and Pakistan are often sheared after the weaving process in order to achieve the ideal pile height for the style. The shear

Why do you fold the rugs before shipping? Can that damage the rug?

All rugs that are 4’ x 6’ and larger are folded on their width, rolled and packaged securely for shipping. Folding the rugs for shipment will not damage them as cotton and wool are very malleable, natural materials. However, it is normal for creases

Are all rugs washed before shipped?

All our rugs have been professionally washed and inspected prior to being listed on the website.

What if I want to try 2 rugs but plan on only keeping one?

We understand that shopping for a rug online isn’t always an easy endeavor. If you have narrowed down your rug search to two pieces but are still hesitating on which one to go for, let us know the reason(s) as we would be thrilled to assist. We can a

Do you offer discounts or promotions?

We currently offer 2 avenues for customers to benefit from 10% off their order. These include:. Buy 2 Get 10% Off. Purchase any 2 or more Rugs (Or 1 or more Rugs and a Premium Felt & Latex Rug Pad 1/4" Thick >) from our website and receive 10% off. N

I received a discount or promotional code. Are there any limitations to usage ?

Buy 2 Get 10% Off. Newsletter Sign-up Promotional Code. *Sale items include Clearance Rugs, Rugs Under 200, Rugs Under 300 and Flash Sale rugs, which are not eligible for any further discounting.

Why should I subscribe to the Newsletter and how can I subscribe?

Subscribers of the ECARPETGALLERY newsletter can expect first rights notice and privileged access to:. You can subscribe to our newsletter through any of the following methods:.

Do you have staircase runners?

While we do not specifically offer staircase runners, multiple carpet runners can be used together to meet the length and width specifications of your staircase. Due to the heavy foot-traffic a staircase experiences, durability is of the utmost impor

Do you appraise rugs?

Yes we do! We're pleased to offer you a professional rug appraisal service for $250. Our expert team will provide you with a comprehensive assessment of the rug, including details about its origin, materials, and an estimated value.  Please email des