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We've tried to cover all common queries
We are a predominantly eCommerce business serving all your rug-related needs across Canada, United States of America, United Kingdom and Europe. Our Headquarters based in Montreal at 5700 Rue St-Patrick is home to our Corporate Offices. We are happy
Our ever-growing inventory consists of a mixture of semi-antique, vintage and newly-woven rugs. All semi-antique and vintage rugs are professionally cleaned and restored as needed. Natural imperfections, or 'unique charms' are inherent in these handc
If the rug you are interested is listed on the website, it is available! The exceptions to this may include a link you have saved to a Product page that may have since been purchased. You may verify the availability of any product on our website on t
Many of our rugs are one-off pieces that we have carefully chosen for their unique character, so once sold we cannot re-source the exact same piece again. We do, however, have an extensive collection of 30,000+ carpets, many of which come in similar
You will find that our extensive rug collection is mainly comprised of unique and one-of-a-kind pieces. If you happen to find a rug that you love but wish for it in another size, please let us know. We cannot guarantee that we will find that exact pi
We do our best in the studio to make sure that rug colors are as accurately represented as possible and have professionally set up lighting to best match natural daylight. We do advise shoppers to refer to the close-up product images (images 5-9) for
Unfortunately, we do not offer swatches. This is due to the truly custom nature of our rug collections which consist of one-of-a-kind vintage and new woven carpets. If you wish to get a better idea of a rug’s color, pattern or texture, reach out via
With new wool rugs, shedding of loose fibres is normal and a natural result of being handcrafted. Many new rugs woven in India and Pakistan are often sheared after the weaving process in order to achieve the ideal pile height for the style. The shear
All rugs that are 4’ x 6’ and larger are folded on their width, rolled and packaged securely for shipping. Folding the rugs for shipment will not damage them as cotton and wool are very malleable, natural materials. However, it is normal for creases
All our rugs have been professionally washed and inspected prior to being listed on the website.
We understand that shopping for a rug online isn’t always an easy endeavor. If you have narrowed down your rug search to two pieces but are still hesitating on which one to go for, let us know the reason(s) as we would be thrilled to assist. We can a
We currently offer 2 avenues for customers to benefit from 10% off their order. These include:. Buy 2 Get 10% Off. Purchase any 2 or more Rugs (Or 1 or more Rugs and a Premium Felt & Latex Rug Pad 1/4" Thick >) from our website and receive 10% off. N
Subscribers of the ECARPETGALLERY newsletter can expect first rights notice and privileged access to:. You can subscribe to our newsletter through any of the following methods:.
After you've added items to your cart, you'll see the option to "Apply a Promotion Code" under your estimated order total. Enter the code without any spaces or dashes, then click "Apply." The discount will be reflected in your order total on eligible
Buy 2 Get 10% Off. Newsletter Sign-up Promotional Code. *Sale items include Clearance Rugs, Rugs Under 200, Rugs Under 300 and Flash Sale rugs, which are not eligible for any further discounting. How do I apply my promotional code to my order? Learn
Join us at the end of November each year to shop the ECARPETGALLERY Black Friday and Cyber Monday sales. With our steepest discounts ever on Oriental and modern rugs, you don’t want to miss out on our best sale of the year. Can't wait until then? Kee
While we do not specifically offer staircase runners, multiple carpet runners can be used together to meet the length and width specifications of your staircase. Due to the heavy foot-traffic a staircase experiences, durability is of the utmost impor
ECARPETGALLERY offers its customers an ever-expanding selection of their inventory of 30,000+ rugs. As such, we do not purchase rugs from outside of our carefully nurtured and long-standing supplier partnerships.
Yes we do! We're pleased to offer you a professional rug appraisal service for $250. Our expert team will provide you with a comprehensive assessment of the rug, including details about its origin, materials, and an estimated value. Please email des